Privacy Policy

Last Reviewed: 14 January 2025

Your privacy is important to us.

JOVAN TRADING LTD (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, visit our website, or engage with us in any way. Please read this document carefully to understand our practices regarding your personal data.

We value your privacy and ensure that we do not sell, trade, or rent your personal information to third parties. Any data we collect is used solely to improve your experience with our services.

1. Information We Collect

We may collect and process the following information:

1.1 Personal Identifiable Information (PII):

• Name, email address, phone number, mailing address, and other contact details.
• Account login credentials (if applicable).

1.2 Non-Personal Information:

• Browser type, operating system, IP address, and device information.
• Cookies, web beacons, and similar technologies to analyze trends and improve user experience.

1.3 Transactional Data:

• Payment information, transaction history, and details of purchases made through our platform.

1.4 Usage Data:

• Information on how you interact with our website, including pages visited, time spent, and navigation paths.

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 Service Delivery:

• To provide, maintain, and improve our services.
• To process transactions and send related information, including confirmations and invoices.

2.2 Communication:

• To respond to inquiries, support requests, and feedback.
• To send administrative updates, promotional content (only with your consent), or important notifications.

2.3 Analytics and Personalization:

• To analyze trends, usage, and activities.
• To personalize your experience and provide tailored content.

2.4 Legal and Security Purposes:

• To detect, investigate, and prevent fraudulent activities or violations of our policies.
• To comply with legal obligations or respond to lawful requests from authorities.

3. Sharing Your Information

We may share your information in the following situations:

3.1 Service Providers:

• Third-party vendors who assist in delivering our services (e.g., payment processors, hosting providers).

3.2 Legal Requirements:

• When required to comply with legal obligations, court orders, or government requests.

3.3 Business Transfers:

• In the event of a merger, sale, or acquisition, your data may be transferred as part of the transaction.

4. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience. For detailed information, please refer to our Cookies Policy.

5. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Once the retention period expires, we securely delete or anonymize your data.

6. Your Rights

You have the following rights regarding your data:

6.1 Access and Portability:

• Request access to the personal data we hold about you.

6.2 Correction and Deletion:

• Request correction of inaccurate information or deletion of your data.

6.3 Restriction and Objection:

• Restrict or object to the processing of your personal data in certain circumstances.

6.4 Data Withdrawal:

• Withdraw your consent at any time where processing is based on consent.

To exercise these rights, please contact us at [email protected].

7. Data Security

We implement robust security measures to protect your data from unauthorized access, alteration, or disclosure. However, no system is completely secure, and we cannot guarantee absolute security.

8. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us:

JOVAN TRADING LTD
Kemp House, 152-160 City Road, London, England, EC1V 2NX
Email: [email protected]